Luxury Fragrance Collection

Shipping Policy for My Bosem by CACUSA

Last Updated: [Date, e.g., September 24, 2025]

At My Bosem, we strive to make your shopping experience seamless by providing reliable and efficient shipping. This policy outlines our shipping methods, costs, timelines, and other important details. By placing an order with us, you agree to the terms outlined here.

1. Shipping Methods and Carriers

We partner with trusted carriers to deliver your orders quickly and securely. Our primary shipping options include:

• Standard Shipping: Via [e.g., USPS, UPS, or FedEx] – Estimated delivery in [e.g., 3-7 business days].
• Expedited Shipping: Via [e.g., UPS 2nd Day or FedEx Express] – Estimated delivery in [e.g., 2 business days].
• Overnight Shipping: Available for select items via [e.g., FedEx Overnight] – Estimated delivery in [e.g., 1 business day].

Shipping methods may vary based on your location, order size, and item availability. We'll select the most appropriate carrier at our discretion unless you specify otherwise at checkout.

2. Shipping Costs

Shipping rates are calculated at checkout based on your location, order weight, and selected method. Here's a general overview:

Shipping MethodDomestic (US)InternationalNotesStandard[e.g., $5.99 or free over $50][e.g., $15-$30]Free shipping on orders over [threshold].Expedited[e.g., $12.99][e.g., $25-$45]Not available to all locations.Overnight[e.g., $24.99]N/ALimited to contiguous US only.

• Taxes, duties, or additional fees for international shipments are the customer's responsibility.
• We offer free standard shipping on qualifying orders to encourage hassle-free shopping.

3. Shipping Times and Processing

• Order Processing: Orders are typically processed within [e.g., 1-2 business days] after payment confirmation. You'll receive a confirmation email with your order details.
• Delivery Estimates: Business days exclude weekends and holidays. Transit times begin once your order ships.
• Domestic: [e.g., 3-7 business days].
• International: [e.g., 7-21 business days], depending on customs clearance.
• Delays may occur due to high order volume, carrier issues, weather, or customs processing. We'll notify you via email if significant delays are anticipated.

4. Shipping Locations

• Domestic Shipping: We ship to all [e.g., US states and territories, including APO/FPO addresses].
• International Shipping: Available to [e.g., most countries worldwide]. Please check with us for restrictions in specific regions (e.g., no shipments to embargoed countries).
• We do not ship to P.O. boxes for expedited or overnight methods.

If your location is not serviced, we'll contact you with alternatives or issue a refund.

5. Tracking Your Order

Once your order ships, you'll receive a shipping confirmation email with a tracking number. Use this to monitor your package on the carrier's website (e.g., USPS.com or UPS.com). International tracking may be limited after the initial leg of the journey.

6. Restrictions and Exclusions

Certain items cannot be shipped due to safety, legal, or carrier regulations, including:

• Hazardous materials (e.g., aerosols, batteries).
• Perishable goods.
• Oversized or fragile items requiring special handling.
• Restricted products (e.g., alcohol, weapons).

We reserve the right to cancel orders containing prohibited items and issue a full refund. Air transport restrictions apply to overnight shipping for items like flammable liquids.

7. Damaged, Lost, or Missing Packages

• Damaged Items: Inspect your package upon arrival. If damaged, contact us within 24 at sales@mybosem.com with photos for a replacement or refund.
• Lost Packages: If your tracking shows "delivered" but you haven't received it, file a claim with the carrier first, then contact us. We'll assist with the resolution.
• Undeliverable Orders: Packages returned due to incorrect address or refusal will incur a 20% restocking fee plus return shipping costs for reshipment.

We insure all domestic shipments; international insurance is optional at checkout.

8. Changes to This Policy

We reserve the right to update this shipping policy periodically to reflect changes in our operations or carrier agreements. The latest version will always be posted here, and significant changes will be communicated via email.

Contact Us

For questions about your order or this policy, reach out to our support team at:

• Email: sales@mybosem.com
• Phone: 407-547-2797 (Mon-Fri, 9 AM-2 PM EST)
• Live Chat: Available on our website during business hours.

Thank you for choosing My Bosem. We appreciate your business!

Bosem 3-Day Return Policy

At Bosem, we believe your space deserves to feel like a sanctuary. If for any reason you’re not completely satisfied with your purchase, we’re here to help.

Return Window:

You may request a return within 3 days of receiving your order.

Eligibility:

• Products must be unused, in their original packaging, and in the same condition you received them.
• To complete your return, we require a receipt or proof of purchase.

How to Start a Return:

1. Contact our team at sales@mybosem.com or call 407-547-2797 within 3 days of delivery.
2. Please provide your order number and reason for return.
3. Our team will guide you through the next steps, including return shipping instructions.

Refunds:

• Once your return is received and inspected, we’ll notify you by email.
• Approved returns will be refunded to your original payment method within 5-7 business days.
• Shipping costs are non-refundable.

Non-Returnable Items:

• Used fragrance oils or diffusers
• Items not in original condition or missing parts
• Gift cards

Questions?

We’re here to help! Reach out to us at sales@mybosem.com or 407-547-2797.